BarberLink Terms and Conditions

Unless BarberLink expressly introduces and identifies a booking service in the future, BarberLink does not provide appointments or reservations.

Customers remain walk-in customers.

BarberLink may display indicators such as “Good time to go” or other information relating to demand.

These indicators are estimates or informational signals generated using available information, which may include:

• Opening hours;
• Historical demand patterns; and
• Current customer activity.

Conditions at a business can change quickly.

Go Now allows a customer to indicate that they are planning to visit a particular business.

When a customer selects Go Now:

1. BarberLink records the customer’s visit intention;
2. BarberLink may automatically notify the selected business; and
3. BarberLink confirms to the customer that the notification has been processed.

Business profiles may contain information supplied by businesses, BarberLink or legitimate public sources.

Businesses are responsible for ensuring that information they provide is accurate and reasonably up to date.

Although BarberLink may take steps to improve the accuracy of listings, we cannot guarantee that every business’s opening hours, services, prices, availability, photographs, contact details, or other profile information will always be complete or current.

Businesses displayed on BarberLink are independent businesses. Unless expressly stated otherwise, BarberLink does not own, operate or control those businesses and is not their employer, agent or service provider.

Any haircut, grooming or other service is supplied by the relevant business, not BarberLink.

Any dispute concerning the quality, safety, price or delivery of a service should normally be raised directly with the business concerned. Nothing in these Terms excludes responsibility that BarberLink cannot lawfully exclude.

You are responsible for:

• Providing accurate information;
• Maintaining the security of your account;
• Keeping your login credentials confidential; and
• Notifying BarberLink if you believe your account has been compromised.

You must not use BarberLink fraudulently, unlawfully or in a way that interferes with the platform or other users.

Business users must provide accurate information about themselves and their businesses. A business must have appropriate authority to claim, create or manage a business profile.

BarberLink may request reasonable information to verify the business, the person operating the account, or that person’s authority to represent the business.

BarberLink may refuse or remove verification where information cannot reasonably be confirmed.

Certain BarberLink business features may require a paid monthly subscription. The applicable price and billing frequency will be shown before a business subscribes.

Where a subscription automatically renews, the business authorises the applicable recurring payment until the subscription is cancelled in accordance with the subscription terms presented at purchase. Payments may be processed by a third-party payment provider such as Stripe.

Cancellation normally prevents future renewal charges but does not automatically entitle the business to a refund for a period already paid for, except where required by law or expressly stated otherwise. BarberLink may change subscription prices or plans with advance notice.

Where BarberLink provides customer reviews, users must provide genuine opinions based on their own experiences. Users must not submit:

• Fake or misleading reviews;
• Unlawful or abusive content;
• Discriminatory or threatening material;
• Spam;
• Content designed to manipulate ratings; or
• Content that infringes another person’s rights.

A BarberLink verification indicator means only that applicable criteria were satisfied. It is not an endorsement or guarantee of the business or reviewer.

You must not:

• ✕Misuse BarberLink;
• ✕Attempt unauthorised access;
• ✕Interfere with systems/security;
• ✕Scrape/extract data without consent;
• ✕Impersonate persons or businesses;
• ✕Submit knowingly false information;
• ✕Manipulate activity or demand info;
• ✕Introduce malware or viruses.

BarberLink and its underlying software, branding, designs, databases, content, demand models and other proprietary materials are owned by BarberLink Ltd or used under licence, except where otherwise stated.

Business owners retain rights in content they provide to BarberLink but grant BarberLink permissions reasonably necessary to host, display, process and distribute that content for platform operations and promotion.

We aim to keep BarberLink available and reliable, but we do not guarantee uninterrupted or error-free operation.

We may temporarily restrict, suspend or modify parts of the platform for maintenance, security, technical improvements, legal requirements, or product development.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, BarberLink is not responsible for losses arising solely from inaccurate business information, changes in demand after information is displayed, a customer’s decision to visit or not visit, waiting times, or services supplied by an independent business.

BarberLink may suspend or terminate an account where we reasonably believe these Terms have been materially breached, fraudulent activity is occurring, or suspension is required by law. Users may stop using BarberLink at any time.